TERMS AND CONDITIONS

1. All pricing will be as per the most recently published GTA Accessible Transportation Inc price list.
2. A gas surcharge and all applicable taxes will be charged as per said price list.
3. For some bookings you may be required to provide a valid credit card number so funds may be held and charged as per our cancellation policy.
4. A  It is the responsibility of the customer to inform GTA Accessible Transportation if the wheelchair is bigger (Wider) than a standard wheelchair size which is 27 inches in width and 42 inches in length or has leg extensions and/or extra medical equipment.

4.B GTA Accessible Transportation Inc will NOT be responsible for any damage to a passenger’s wheelchair during the loading and off loading in to the vehicle. The driver will fully secure the wheelchair with Q Straits attached to the vehicle’s floor. If Wheelchair has NO hooks for Q Strait tie downs, Then it gets hooked to the frame of the wheelchair or a best possible place. 

Transport wheelchair can be hooked up only to the frame, GTA Accessible Transportation is NOT responsible for any damage if it happens to the wheelchair.
5. ALL changes or cancellations of orders with more than 24 hours’ notice can be made through email (info@gtaaccessible.com), our dispatcher of GTA Accessible Transportation Inc. (416) 834-5559
6. ALL changes or cancellations of orders with less than 24 hours MUST be made through a dispatcher of GTA Accessible Transportation Inc.
7. No show and cancel at the door will be charged full trip price.
8. Waiting time charges will apply if the driver does not start loading the vehicle within 15 minutes of the scheduled pick-up time or the driver’s arrival time, whichever is later.
9. In Toronto and GTA, Cancellation must be made at least 2 hours prior to the scheduled pick-up time or the customer will be charged the full amount of a one-way trip.
If it is an Out of Area booking, cancellation must be made at least 24 hours prior to the scheduled pick-up time or the customer will be charged the full amount.
10. Cancellations of a High-Capacity Wheelchair Van booking (Vans holding more than 6 passengers in total or more than 2 passengers in a wheelchair) must be made at least 48 hours prior to the scheduled pick-up time or the customer will be charged the full amount.
11. Changes to the date or time of a current reservation, given less notice than as specified in our cancellation policy, may result in a reservation change of fee.
12. GTA Accessible Transportation must be notified within 4 hours of the home being notified by the Health Department of an “Outbreak”, that you are cancelling your scheduled trip. If the “Outbreak” is issued on the day of the booking GTA Accessible Transportation must be notified within one hour of the issued “Outbreak”.
13. GTA Accessible Transportation must be notified within 4 hours of a “weather advisory”, issued by the City, such as extreme cold advisory or extreme heat advisory, that you are cancelling your scheduled trip. If the “weather advisory” is issued on the day of the booking GTA Accessible Transportation must be notified within one hour of the issued “weather advisory”. You will still be charged for the trip. A credit note will be applied if the invoice is paid within our terms of Net 15 days and a new reservation, that is not previously booked, is scheduled for a date that is no more than 30 days after the weather advisory is lifted.

14. All rides originated outside of the following regions: Toronto, Mississauga, Brampton, Vaughan, Richmond Hill, Markham, Aurora, Stouffville, King City, Newmarket, East and West Gwillimbury, Bradford, Pickering, Ajax and Uxbridge, must be prepaid at the time of booking with credit card prior to the trip.
15. A clean up fee may be charged in the event if the vehicle is left in a condition where more than the standard cleanup is required.
16. The customer will be charged for any damage done to the vehicle. Said charges may include lost income for the driver resulting from down time.
17. Any changes in the cancellation policy will be made on a case-by-case basis solely at the discretion of the management of GTA Accessible Transportation Inc.
18. The registered business is responsible for payment on the account until GTA Accessible Transportation Inc receives a written cancellation.
19. No account may be cancelled retroactively.
20. If there is a dispute on a charge, it must be forwarded in writing within 15 days of date of invoice or it will not be accepted, and the full charge will be due and payable.
21. GTA Accessible Transportation Inc will measure all distances using appropriate computer software and charge accordingly.
22. Terms of payment are net 15 days from date of invoice and an overdue fee of 3%
per month will be charged on late payments.
23. From time to time due to unusual weather or road conditions the vehicle may be delayed and GTA Accessible Transportation Inc does not accept any responsibility for late arrival or no-show fees administered to the client.
24. Orders will only be accepted by authorized person. These orders may be booked online through our website, emailed, faxed or phoned in.
25. GTA Accessible Transportation Inc reserves the right to add 3% to any account being paid by credit card.
26. Should legal action be required to collect an overdue account, the registered business is responsible for said expenses.
27. Prices are subject to change without notice.
28. Terms and conditions are subject to change without notice.