Privacy Policy

GTA Accessible Transportation Inc.

Last Updated: September 10, 2026

1. Our Commitment to Privacy

GTA Accessible Transportation Inc. (“GTA Accessible Transportation,” “we,” “us,” or “our”) respects the privacy and confidentiality of our passengers, customers, caregivers, family members, account holders, organizations, and website visitors.

Because we provide wheelchair accessible and mobility transportation services, customers may provide us with personal information that is necessary to arrange transportation safely and efficiently. We recognize the importance of handling this information carefully and responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.gtaaccessible.com, request a quote, make a reservation, contact our office, establish an account, use our mobile applications, or otherwise use our transportation services.

Our privacy practices are intended to comply with applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

2. Personal Information We May Collect

The information we collect depends on how you interact with us and the transportation service you request.

We may collect information such as:

Passenger or customer name
Contact person’s name
Telephone or mobile number
Email address
Pickup and destination addresses
Apartment, unit, building, facility, or entrance information
Pickup date and time
Return-trip information
Transportation and reservation details
Number of passengers travelling
Names and contact information of accompanying passengers, caregivers, or representatives when required
Wheelchair or mobility-device type, dimensions, or other information needed to select an appropriate accessible vehicle
Special transportation or accessibility instructions voluntarily provided to us
Billing or account information
Customer or account identification numbers
Payment-related information where required to process a booking or payment
Communications sent to our dispatch or customer service team
Location information from users of our Android and Apple iOS mobile applications, where applicable and permitted by the user’s device settings
Other information voluntarily provided when requesting transportation or using our services

For prepaid accounts and prepaid orders, credit card information may be processed and securely stored through the Moneris payment platform. GTA Accessible Transportation does not directly store complete credit card information within its own systems where payment information is handled through Moneris.

We aim to collect only the information reasonably required to provide, coordinate, bill for, support, or improve the services you request.

3. Mobility and Accessibility Information

To provide appropriate wheelchair accessible transportation, we may need information about a passenger’s wheelchair, mobility scooter, mobility device, accessibility requirements, or assistance needs.

For example, knowing the approximate dimensions of a wheelchair may be necessary so that we can assign a vehicle capable of safely accommodating the passenger and their mobility device.

We request this information for transportation planning, vehicle selection, passenger assistance, safety, and related service purposes.

Please provide only information that is relevant to arranging or providing the requested transportation. Customers are generally not required to provide detailed medical diagnoses or medical records simply to request transportation unless such information is specifically required for a particular service or arrangement.

4. Information About Another Passenger

We understand that transportation is often booked by someone other than the passenger.

A family member, caregiver, long-term care facility, retirement residence, hospital, medical office, community organization, insurance company, case manager, authorized account holder, or other representative may make transportation arrangements on behalf of a passenger.

If you provide personal information about another individual, you represent that you are authorized to provide the information reasonably necessary for us to arrange and provide the requested transportation.

We will use that information primarily for transportation, communication, safety, billing, account administration, or related purposes for which it was provided.

5. How We Use Personal Information

GTA Accessible Transportation may use personal information to:

Prepare transportation quotes
Process and confirm reservations
Schedule and dispatch accessible vehicles
Assign an appropriate vehicle based on passenger requirements
Provide drivers with information necessary to complete a scheduled trip
Contact passengers, customers, caregivers, or booking representatives regarding a reservation
Coordinate pickup and return transportation
Provide requested door-to-door or other assisted transportation services
Process payments
Prepare invoices and receipts
Administer customer, organizational, corporate, insurance, or approved billing accounts
Respond to questions, concerns, complaints, or service requests
Maintain appropriate business and transaction records
Prevent fraudulent or unauthorized transactions
Maintain and improve our customer service and transportation operations
Protect passengers, employees, drivers, our business, and the public
Meet legal, regulatory, insurance, accounting, tax, or other lawful requirements

We do not intend to use personal information for purposes unrelated to those for which it was collected unless permitted by law or appropriate consent has been obtained.

6. Consent

By voluntarily providing personal information to GTA Accessible Transportation, you consent to its collection, use, and disclosure for the purposes reasonably necessary to provide the services you request and as otherwise described in this Privacy Policy.

The form of consent may depend on the circumstances and sensitivity of the information.

Where appropriate, consent may be provided through an online form, mobile application, over the telephone, by email, through an authorized representative, through an account arrangement, or by requesting or using our services.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, operational, and record-retention requirements. Withdrawal of consent may affect our ability to provide certain services when the information is necessary to arrange transportation.

7. Online Quotes and Reservations

When you submit an online quote request or reservation through our website, the information you enter is used to review your request, calculate or provide a quote where applicable, arrange transportation, communicate with you, and administer your booking.

Submitting an online request does not require you to provide information unrelated to your transportation needs.

We encourage customers not to include unnecessary sensitive personal or medical information in open-text fields such as “Instructions,” “Notes,” or similar fields.

8. Payment Information

When payment information is required, it may be collected or processed to authorize or complete transportation-related payments.

GTA Accessible Transportation may use Moneris and other authorized payment services to process credit and debit card transactions.

For prepaid accounts or prepaid transportation orders, payment card information may be securely maintained through the Moneris platform. GTA Accessible Transportation does not directly store complete payment card information when it is processed and maintained by Moneris.

Payment transactions may involve banks, credit card networks, payment processors, merchant service providers, or other financial service providers necessary to complete the transaction.

GTA Accessible Transportation does not use payment information for purposes unrelated to legitimate payment, accounting, fraud prevention, refunds, disputes, or transaction requirements.

Customers should submit payment information only through payment methods or channels authorized by GTA Accessible Transportation.

9. Mobile Application and Location Information

GTA Accessible Transportation may collect location information from users of our mobile applications for Android and Apple iOS devices.

Depending on the application features being used and the permissions provided through your mobile device, location information may be used to:

Determine or confirm pickup locations
Assist with transportation scheduling and dispatch
Provide trip-related features
Improve the accuracy and reliability of transportation services
Support safety, operational, and customer service functions

Location information is collected only where permitted by the user’s device settings and applicable permissions.

You can control location permissions through the privacy or application settings on your Android or Apple iOS device. Disabling location access may limit certain features of our mobile applications.

10. When We May Share Personal Information

We do not sell or rent passenger or customer personal information.

Personal information may be disclosed only when reasonably necessary to operate our transportation services or as permitted or required by law.

Depending on the circumstances, information may be shared with:

Drivers or transportation personnel assigned to a trip
Dispatch and authorized administrative staff
Payment processors, including Moneris, and financial institutions
Technology, website, application, communications, hosting, booking, or other service providers supporting our operations
An organization or account holder responsible for arranging or paying for transportation
Insurance companies, case managers, government programs, healthcare facilities, or other organizations where the customer has authorized the arrangement or where disclosure is otherwise legally permitted
Professional advisers such as accountants, insurers, consultants, or legal counsel where reasonably necessary
Government, regulatory, law-enforcement, or other authorities when disclosure is required or permitted by law

Drivers and staff should receive only the information reasonably necessary to perform their duties.

11. Service Providers

We may use third-party companies and technology providers to help operate our website, applications, payment systems, and business.

These providers may support services such as website hosting, online forms, reservations, communications, email delivery, payment processing, mobile applications, data storage, analytics, security, mapping, or other business functions.

Where a service provider processes personal information on our behalf, we expect the information to be used for the services it was engaged to provide and handled using appropriate safeguards.

Some technology providers may process or store information outside Ontario or outside Canada. When this occurs, information may be subject to the laws of the jurisdiction where it is processed or stored.

12. Website Information, Cookies and Analytics

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security tools, analytics services, or similar technologies.

This information may include:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate geographic information derived from an IP address
Date and time of visits
Website interaction and performance information

Cookies and similar technologies may be used to operate the website, remember preferences, understand website traffic, improve website performance, measure advertising or marketing effectiveness, and help protect the website against misuse.

You may be able to limit or block cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

13. Google and Other Third-Party Services

Our website and applications may use services provided by Google or other third-party technology companies for functions such as website analytics, maps, location services, advertising measurement, spam prevention, security, or other features.

These third parties may collect or receive information according to their own privacy policies and technologies.

GTA Accessible Transportation does not control the privacy practices of independent third-party websites or services. We encourage users to review the privacy policies of services they choose to interact with.

14. Protecting Personal Information

We take reasonable administrative, technical, and physical measures appropriate to the nature and sensitivity of the information we handle.

These measures may include restricting access to information, using password-protected systems, controlling staff access, maintaining appropriate website and technology security, and limiting access to personal information to individuals who require it for legitimate business purposes.

While we take reasonable precautions to protect personal information, no website, mobile application, email system, electronic transmission, or data-storage system can be guaranteed to be completely secure.

For this reason, customers should avoid sending unnecessary sensitive information through regular email or open website fields.

15. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, accounting, tax, insurance, contractual, dispute-resolution, safety, or legal purposes.

Different types of records may have different retention periods.

When personal information is no longer reasonably required, it may be securely destroyed, deleted, or anonymized in accordance with our record-management practices and applicable requirements.

16. Accuracy of Information

We rely on customers, passengers, caregivers, representatives, and account holders to provide accurate information.

Accurate pickup addresses, telephone numbers, mobility-device information, trip details, and contact information are particularly important when arranging accessible transportation.

Please contact us if information associated with your booking or account changes or needs to be corrected.

17. Accessing or Correcting Your Personal Information

You may contact GTA Accessible Transportation to ask about personal information we hold about you or to request that inaccurate or incomplete information be corrected.

We may need to verify your identity before providing access to personal information or making certain changes.

There may be circumstances in which access cannot be provided or must be limited because of legal requirements, another person’s privacy, confidential commercial information, security considerations, or another lawful exception.

18. Privacy of Children and Vulnerable Individuals

Transportation may occasionally be arranged for minors or individuals who rely on parents, guardians, caregivers, substitute decision-makers, or other authorized representatives.

Where appropriate, personal information relating to such passengers should be provided by or with the involvement of a parent, guardian, authorized caregiver, or other person legally permitted to act on their behalf.

We use this information only as reasonably necessary to arrange and provide the requested transportation and related services.

19. Email, Telephone and SMS Communications

If you provide us with an email address or telephone number, we may use it to communicate with you about quotes, reservations, trip confirmations, driver or dispatch information, schedule changes, receipts, account matters, customer service, or other information relating to your requested services.

Service-related communications are necessary to manage transportation requests and should not be considered promotional communications.

Where we send commercial electronic messages for marketing purposes, we will do so in accordance with applicable Canadian requirements.

20. Security or Privacy Incidents

If we become aware of unauthorized access to, loss of, or disclosure of personal information, we will assess the circumstances and take reasonable steps to contain and address the incident.

Where notification or reporting is required by applicable privacy law, GTA Accessible Transportation will take appropriate steps in accordance with those requirements.

21. External Websites

Our website may contain links to websites or services operated by other organizations.

Once you leave our website, the collection and handling of information by those websites is governed by their own privacy practices. GTA Accessible Transportation is not responsible for the privacy practices or content of independent third-party websites.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, mobile applications, technology, business practices, or legal requirements.

The most current version will be posted on our website with the applicable “Last Updated” date.

We encourage customers and website visitors to review this page periodically.

23. Questions, Privacy Requests or Complaints

GTA Accessible Transportation is committed to addressing questions and concerns regarding personal information in a respectful and timely manner.

If you have a question about this Privacy Policy, would like to request access to or correction of your personal information, or wish to raise a privacy concern, please contact us:

GTA Accessible Transportation Inc.

Privacy Officer / Customer Service

Email: info@gtaaccessible.com

Toronto & GTA: 416-834-5559

York Region: 905-886-1000
Toll Free: 1-800-936-3040

Website: www.gtaaccessible.com

Please include enough information for us to understand and respond to your request, but do not send unnecessary sensitive personal or payment information by regular email.

24. Your Acceptance of This Policy

By using our website, mobile applications, or voluntarily providing personal information when requesting a quote, making a reservation, establishing an account, contacting our office, or using our transportation services, you acknowledge that you have had an opportunity to review this Privacy Policy.

Your continued use of our website, applications, and services is subject to the privacy practices described above and applicable Canadian law.

Last Updated: September 10, 2026