GTA Accessible Transportation provides specialized transportation services for individuals with mobility challenges in the Greater Toronto Area. Below is a comprehensive list of frequently asked questions to assist you in understanding our services:

General Information

What is GTA Accessible Transportation?

GTA Accessible Transportation is a specialized service designed to meet the needs of individuals with disabilities or mobility impairments in the Greater Toronto Area.

Who is eligible for GTA Accessible Transportation?

Individuals with mobility impairments, visual or hearing impairments, or other disabilities that limit their ability to use conventional public transit services are eligible.

Booking and Scheduling

How do I schedule a ride with GTA Accessible Transportation?

You can schedule a ride by contacting us via phone at 416-834-5559 (Toronto and GTA) or toll-free at 1-800-936-3040. Alternatively, you can use our online reservation system. Please remember to book your trips at least a few days in advance.

What information is required to book a wheelchair-accessible taxi?

When booking, please provide the following information:

• Passenger’s name and phone number
• Pickup address and destination address
• Mobility aid details and whether a companion will accompany
• Appointment time (if applicable)
• Emergency contact name and phone number

How far in advance do I need to schedule a ride?

We recommend scheduling your ride at least one or two days in advance to ensure availability. Early booking is also available, with trips bookable 30 to 40 days ahead. Same-day service may be accommodated based on availability.

How do I book return trips for medical appointments?

For medical appointments with uncertain end times, we offer a “Will Call” service. Once your appointment is finished, call us at 416-834-5559, and we will dispatch a vehicle for your return trip, typically within 20 to 30 minutes.

Services Offered

What types of vehicles are used for transportation?

Our fleet includes specialized vehicles such as wheelchair-accessible vans equipped with ramps or lifts. We offer mini accessible vans for small to regular-sized wheelchairs and full-size rear-loading vans for larger or multiple wheelchairs.

Do you offer door-to-door wheelchair transfer service?

Yes, we provide full door-to-door service to meet all your needs.

Can I bring a companion or service animal?

Yes, passengers are welcome to bring a companion or service animal at no additional cost. Our vehicles have extra seats available for at least two accompanying passengers.

Do you provide transportation for dialysis patients?

Yes, we offer transportation services for dialysis patients using wheelchairs and other mobility devices.

Do you work with insurance companies for MVA (Motor Vehicle Accident) clients?

Yes, we collaborate with all insurance companies to provide accessible transportation for MVA clients. A monthly billing account can be set up upon request by an authorized person.

Do you provide transportation to social outings or special events?

Yes, we offer transportation services for social outings, special events, and group charters. Please contact our dispatch for further details or send us an inquiry.

Payment and Accounts

What payment methods are accepted?

We accept cash and major credit cards (Visa or MasterCard). Prepaid payment options are available if you are paying for someone else. Please inform us at the time of booking to arrange this.

Does GTA Accessible offer corporate and personal accounts?

Yes, we offer both corporate and personal accounts. To set up an account, please call our office at 416-834-5559.

Additional Information

Why is it important to know the wheelchair size when booking a ride?

Providing the wheelchair size ensures that we dispatch the appropriate vehicle to accommodate the passenger safely and comfortably. Wheelchairs wider than 30 inches are considered large, and we have full-size accessible vehicles to accommodate them. Maximum size wheelchair we can accommodate is 33 inches. 

Do you provide out-of-town trips?

Yes, we offer transportation services for out-of-town trips. Please book these trips a few days in advance if possible.

Do you provide wheelchairs in your vehicles?

Currently, we do not provide wheelchairs in our vehicles. Passengers are expected to have their own mobility devices.

For any additional questions or to make a reservation, please contact us at 416-834-5559 or visit our website.