Frequently Asked Questions
Do you have Questions about wheelchair accessible transportation services?
What Type of service you provide?
We Provide Wheelchair accessible transportation service to passengers in wheelchairs and accompanying passengers.
Do you provide transportation for dialysis?
We Provide HIN transportation for dialysis patients whom are using wheelchairs and other mobility devices.
How many extra passengers (companions) can travel with wheelchair passenger in your vehicle ?
There are always extra seats available for at least 2 accompanying passengers. There is No extra cost for accompaning passenegrs.
Do you provide transportation to MVA clients?
Yes, We work with all insurance companies to provide accessible transportation for MVA clients. A monthly billing account can be setup upon request by an authorize person.
BOOKING QUESTIONS
How to book a wheelchair van for medical transfer?
There are several ways to make your booking:
By calling us at 416 834 5559 (Toronto and GTA)
Calling from out of town 1 800 936 3040 (Toll Free)
By Fax at 1 866 204 3312
By Email at info@gtaaccessible.com
By Online Reservation for Accessible Transportation in Toronto and GTA (gtaaccessible.com)
What information is required to book a wheelchair accessible taxi?
Passenger information
– Name and phone number
– Address where the passenger will be picked up
– Mobility Aid and Companion Passenger information
Pick up and Destination information
– Contact and phone number
– Appointment time
– Address, including building number/suite number, etc.
– Add buzzer code number if appropriate
Emergency Contact Name and phone number
How to book return trips for medical appointments?
For most medical appointments return trip is UNKNOWN
Customers are requested to call at 416-834-5559 after their appointment is finished.
This is called a “Will Call” Service
WILL CALL means your will call us when appointment is finished and we will send you a wheelchair accessible vehicle for your return trip within 20 to 30 minutes (Approximately)
Why is it important to know the wheelchair size when booking a ride?
This helps to ensure the appropriate vehicle is dispatched to accommodate the passenger in a wheelchair for a safe and comfortable ride.
Many Passengers are using wheelchairs which are larger than an average sized wheelchair. At GTA Accessible Transportation we offer full size accessible vehicles for large size chairs or multiple wheelchairs. Any wheelchair which is wider than 20 inches (Wheel to wheel is considered a LARGE Size wheelchair).
SERVICE QUESTIONS
Do you offer door-to-door wheelchair transfer service?
Yes. We offer full door-to-door service to meet all of your needs.
Who can request for request for accessible transportation service?
Our services are dedicated for passengers who are using wheelchairs, walkers and any other mobility devices. Accompanying passengers such as family member, caregivers and PSW are welcome. There are always extra seats available for them at NO extra charge.
PAYMENT QUESTIONS
what payment methods are accepted?
Cash
Credit Card and
Pre-Paid (pay for someone else)
(Only Visa or Master Card Please American Express NOT ACCEPTED )
Can i pay for someone's trips?
YES!
A Prepaid payment method is available if you are paying for someone else. We offer prepaid method for lots of clients. Pre-paid payments can be made with credit cards. You need to let us know at the time of booking, we will collect all the necessary information.
ACCOUNTS & RATES
Does GTA Accessible offers corporate and personal accounts?
Indeed we do! If you would like to speak with us directly about setting up your account, please call our office at 416 834 5559
We Offer
- Insurance Account
- Corporate Account
- Government Account
- Personal Account
Rates
GTA Accessible Transportation offers Flat rates service. Our rates are based on distance , Please contact out dispatch desk to get prices or
HOURS OF OPERATION
What are your hours of operation?
Dispatch Desk (Phone Lines) are open from 7.00 AM till 8.00 PM every day.
Accessible Transportation is provided from 6.00 AM till 10.00PM
If you need service before and after these hours please contact our Dispatch Desk at 416 834 5559 .
Is your service operates 24 Hours?
No, We do not have 24 hours service.
Do you offer transportation for stretchers?
Currently, we do not offer Transportation for stretchers. However, this service may be added in the future.
Does your company transport clients to social outings?
Yes. Please, book the bus for your group as a charter, which is a dedicated service for the lower price. Call us to find out about the discounts.
Do you provide wheelchair Transportation to attend a Funeral Service?
Yes, We provide wheelchair tansfers to funeral services, Please talk to customer service about diffrent options.
Do you provide wheelchairs in your vehicles?
No,
We do not provide wheelchair for passengers.
Do you go provide out of town trips?
Yes, We can provide transportation service for out of town trips. Please book these trips few days in advance if possible.
Do you offer group outings?
Yes, We can transport groups for outings and moving. Please contact our dispatch for further details or send us an inquiry at
info@gtaaccessible.com