416-834-5559 (Toronto) - 905 -886-1000 North of Steeles Ave info@gtaaccessible.com
Frequently asked questions about wheelchair accessible taxi transportation service provided in Greater Toronto Area.


Many citizens in greater Toronto area and neighboring cities are new to wheelchair accessible taxi transportation services.

Here are some frequently asked questions and their answers to help you better understand how our services work.

If you do not find the question related to your situation, kindly call us or send us an email at info@gtaaccessible.com


When requesting a wheelchair accessible vehicle (WAV) for someone in a wheelchair or mobility challenges here are few several ways to make your booking:

By calling us at 416 834 5559 (Toronto and GTA)

Calling from out of town 1 800 936 3040 (Toll Free)

By Fax at 1 866 204 3312

By Email at info@gtaaccessible.com

By Online Reservation for Accessible Transportation in Toronto and GTA (gtaaccessible.com)


We highly recommend that trips must be book at least one day in advance. However, we do offer same day on demand service for those with special need. Same day service is available based on availability across GTA.

Request a Quote or Book Online 


This helps to ensure the appropriate vehicle is dispatched to accommodate the passenger in a wheelchair for a safe and comfortable ride.

Many Passengers are using wheelchairs which are larger than an average sized wheelchair. At GTA Accessible Transportation we offer full size accessible vehicles for large size chairs or multiple wheelchairs.

wheelchair accessible taxi transportation


There are always extra seats available for accompanying passenger. Most vans can take 1 passenger in a wheelchair and up to 2 or 3 additional walk on passengers. We do have accessible vehicles which can accommodate mulitiple wheelchairs and more then 4 ambulotoy passengers.

Pick up and destination details ensure there are no confusions for picking up the correct passenger from centres or locations that may have a number of wheelchair bookings. It also ensures the passenger doesn’t need to worry about providing any details if they are not able to it.
After you finish with your appointment simply call us at 416 834 5559 and we will send you a vehicle back for your return trip, estimated arrival time for your return trip vehicle is 20 to 30 minutes.

Payment methods are Cash, credit card and pre-paid (pay for someone else)

( American Express NOT ACCEPTED )


Yes, you can always pre pay for someone who is travelling and you will not be there to pay for the trip. We offer prepaid method for lots of clients. Pre paid payments can be made with credit cards.