416-834-5559 (Toronto) - 905 -886-1000 North of Steeles Ave info@gtaaccessible.com

F.A.Q.

Many citizens in greater Toronto area and neighboring cities are new to wheelchair accessible taxi transportation services.

Here are some frequently asked questions and their answers to help you better understand how our services work.

If you do not find the question related to your situation, kindly call us or send us an email at info@gtaaccessible.com

How to book a wheelchair accessible vehicle for a passenger in a wheelchair?

When requesting a wheelchair accessible vehicle (WAV) for someone in a wheelchair or mobility challenges here are few several ways to make your booking:

By calling us at 416 834 5559 (Toronto and GTA)

Calling from out of town 1 800 936 3040 (Toll Free)

By Fax at 1 866 204 3312 

By Email at info@gtaaccessible.com

By Online Reservation 

 

 

When is the best time to book Wheelchair accessible transportation?

We highly recommend that trips must be book your wheelchair accessible taxi transportation at least one day in advance. However, we do offer same day on demand service for those with special need. Same day service is  available based on availability across GTA.

Why is it important for us to know the size of the wheelchair?

This helps to ensure the appropriate vehicle is dispatched to accommodate the passenger in a wheelchair for a safe and comfortable ride.

Many Passengers are using wheelchairs which are larger than an average sized wheelchair. At GTA Accessible Transportation we offer full size accessible vehicles for large size chairs or multiple wheelchairs.

wheelchair accessible taxi transportation

How many passengers can travel in a van with the passenger in wheelchair?

There are always extra seats available for accompanying passenger. Most vans can take 1 passenger in a wheelchair and up to 2 or 3 additional walk on passengers. We do have accessible vehicles which can accommodate mulitiple wheelchairs and more then 4 ambulotoy passengers. 

Why is it important for us to have pick up and destination details?

Pick up and destination details ensure there are no confusions for picking up the correct passenger from centres or locations that may have a number of wheelchair bookings. It also ensures the passenger doesn’t need to worry about providing any details if they are not able to it.

I do not know my return time, what can i do when i am finished with my appointment?

After you finish with your appointment simply call us at 416 834 5559 and we will send you a vehicle back for your return trip, estimated arrival time for your return trip vehicle is 20 to 30 minutes.

What Payment Method is available?

Payment methods are Cash or credit card, Only Visa and Master Card accepted

(  American Express  NOT ACCEPTED )

Can I per paid for the trips or pay on someone’s behalf?

Yes, you can always per pay for someone who is travelling and you will not be there to pay for the trip. we offer prepaid method for lots of clients.